Here are some books I've read recently and some I'm currently reading on my iPad
The Whuffie Factor - Tara Hunt: This is a great book on social media and it's value in business. Great real life examples used by Tara! *****
Tribes - Seth Godin: An interesting and in depth look at the power of people. Great points.****
Crush It - Gary Vaynerchuk: I enjoy Gary and his energy. I read part of this on the Kindle and part as a vook The journey with Gary is part of the excitement. I just bought cases of wine from him. It works.****
Everything Counts - Gary Ryan Blair: Gary inspired me to take the 100 Day Challenge. This book contains most of the concepts from the challenge and is refreshing to read. This is a great way to start the year off and get focused on goals and action. ****
Some of the technologies I use in my daily business
Centralized Call Center Technology: Instead of having receptionists in each office during off hours, we now centralize the calls in one place and save money while improving effectiveness
Call Monitoring Technology: In order to assure quality we are now monitoring some of the calls to our offices. This really improves customer satisfaction as agents step up to the plate and managers can better track the quality of service that is being provided.
Blogging Platforms: Wordpress is the easiest and most user friendly platform that I have come across. My agents and managers are starting to create blogs on Wordpress. Next, I want to find someone to assist them in creating and maintaining blogs. WordPress
Some of the coolest gadgets that I am playing with now!